Flairstech is Hiring Technical Support Specialists with the following competencies, skills and requirements:
Overview :
The CSR will be responsible for providing clients with industry leading support a company’s Software’s. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone, e-mail and Chat
Essential Job Functions :
-Front-line technical support:
-Answer inbound calls to support department
-Respond to incoming tickets and Chats
-Triage and escalate prioritize support tickets and calls.
-Identify issues defined by clients
-Identify, research, diagnose, and resolve client issues, striving for first-call resolution whenever possible
-Accurately and thoroughly log client issues and follow up on any unresolved issues to Help to identify issues with H&L Software and provide detailed information on any reported issues to management
-Keep abreast of the client’s software features and functionality, including product enhancements and installation procedures
Knowledge, Skills, and Abilities:
-Strong Customer service
-Build sustainable relationships and trust with customer accounts through open and interactive –communication
-Troubleshooting Windows PC, Printer, and Hardware issues
-Understanding of SQL
-Team player
-Ability to pick up new concepts easily with initiative to learn and self-motivate
-Ability to multi-task effectively
-Assertive and able to resolve client issues with tact and diplomacy
-Excellent communication skills required:
-Verbally communicate clearly
-Write clearly with excellent grammar and spelling, in style appropriate for business communication
-Clarify problems or issues
-Good listening skills
-Professional and courteous
-Positive attitude
Please send me your cv in case you are interested in a DM or to mustafa.baioumy@flairstech.com
