#Flairstech is hiring Technical Support Specialist L1 – #Bilingual
Responsibilities:
– Accept calls per telephone in above mentioned languages, ticket creation
– Classification of tickets
– Creation of notified (if not existing)
– Capturing ticket data: company, Product, set Priority
– Work through checklists, Usage of Knowledge-base, asking of simple questions
– Responsibility for all 1nd level calls, queue must be empty in the evening
– Escalation of tickets to the 2nd level support
– Translation of ticket text from French to German or English and reverse
– Process hardware issues
– Identify hardware issues
– Creation of hardware ticket in tool “G3-Tracking”
– Send RMA to customer
– Closing of hardware issue
– Escalation of difficult hardware issue to 2nd level support queue
Requirements:
– Bilingual English & French OR English & Deutsch
– Customer services or Technical Support exp. is required
If you are interested or know someone who is kindly send your CV to yasmin.zaki@flairstech.com and mention the job title in the subject.
