Urgently required ..
Position: Support Engineer – Exchange On-Premise
Contract duration: (18 months)
Our client sector: IT
Location: Remotely (working from Home)
Working Hours: 8
Days off: 2 days off
Medical & Social insurance: yes
Attractive package
Key Responsibilities:
As a Support Engineer you will represent Microsoft in customer communication via phone, email, chat or on site to assist customers in resolving technical issues involving Microsoft products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.
It’s your chance to:
• Act as a technical focal point in cooperative relationships with other companies.
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Own and resolve technically complex mission critical or politically hot customer issues
• Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.
• Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
• Earn certifications as an MCSE, MCSD or MCPD.
Job Requirements & Specifications
– College degree, preferably in Computer Science
– Related field (or equivalent) experience will be considered
Interested candidates may send the updated resume to ibs.cv@ibsns.com with mentioning the job title “Support Engineer – Exchange On-Premise” in the subject line.
