We are hiring a “Senior Export Customer Service & Documentation (Shipping Line)” for a leading company specialized in shipping, logistics, and maritime services. The company provides integrated solutions, including ocean freight, shipping agency services, transit, and multimodal transportation, and has a strong branch across the Mediterranean region, the Black Sea, and South Asia.
📍Location: Alexandria, Egypt
Job Description:
•Prepare and handle all vessel‑related documentation.
•Submit manifests to ports and generate required shipment information.
•Provide regular reports and updates to customers.
•Handle customer inquiries and provide assistance via telephone and email.
•Identify, analyze, and resolve operational or documentation issues, or escalate when necessary.
•Accurately identify customer service requests and provide appropriate solutions.
•Collect data and perform research within the permit and port systems.
•Create vessel invoices after vessel departure (Ocean Freight, THC, storage, etc.).
Requirements:
•5–7 years of experience within a shipping line environment.
•Strong knowledge of Bills of Lading, manifests, and port procedures.
•Excellent communication and customer service skills.
•Proficiency in MS Office and relevant shipping/ERP systems.
•Strong problem‑solving skills and attention to detail.
To apply, send your CV to [email protected]
Kindly mention the job title “Senior Export Customer Service ” in the subject line.
