interTouch is hiring NOC Engineer – Egypt Office
Job Description:
– Network Management and Analysis
– Incident and fault detection, identification, and diagnosis using Network Monitoring and Management Tools.
– Pro-active analysis, event and incident management ensuring all faults are resolved within SLA.
– Ensure that trouble tickets are regularly updated with meaningful technical analysis information and data.
– Prioritize activities and resources to resolve incidents in appropriate order based on priority and business needs.
– Assist in identifying new tools that would help to resolve issues or create a smoother and more efficient monitoring process.
– Perform hardware and software testing including providing feedback and configuration documentation.
– Commissioning of new properties from the Network Operations perspective
– Involve in network design and implementation.
– Supports Arabic with external customer
– Manage interTouch relationships with major ISP’s and Telco companies worldwide
– Deploy patches released by the Product Development team to all production servers and appliances/devices worldwide.
– Maintain accurate records and timely reports on equipment operation and ensure issues are resolved and completed.
– Perform initial troubleshooting, investigations and bug analysis on production systems and clearly document, record meaningful data to the Product Development team or Tier 3 Support Team.
– Other tasks/functions that may be assigned by the company as per business requirement; these may change from time to time to reflect the changing requirement of your position and our business.
Desirable Qualifications:
– Egyptians only
– Degree/Diploma in Computer Science or equivalent work experience
– Previous experience in helpdesk and/or technical support, minimum of 2 years
– Linux certification or demonstrated proficiency/understanding
– Cisco CCNA certification or demonstrated proficiency/understanding of contemporary networking principles and security philosophies
– Demonstrated experience with both Linux and Windows environments
– Strong interpersonal and communication skills with ability to accurately interpret technical testing information and analyze data to independently and collaboratively resolve problems and incidents
– Independent problem solver and analytical skills, self-motivated
– Strong written, presentation and communication skills
– Meticulous, organized and a good team player.
If you are interested kindly send me your CV to “hossam.elsayed2323@gmail.com” with subject “NOC Engineer”
Please be noted that irrelevant CVs will be ignored