Oriental Weavers is now hiring (For Egyptians Only)
IT Technical Support Engineer
Location: 10th of Ramadan City
Main Duties:
– Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
– Act as the initial point of contact for all computers and systems related concerns from all computer users
– Organize and file documentation pertaining to warranties and instructional guides for computer hardware
– Maintain a working log detailing all required system updates, as well as the date of completion
– Resolve technical issues related to network interruptions, operating systems problems and other collaboration applications
– Actively update, maintain and monitor all aspects of computer networks
– Installation & configuration of a company’s computer hardware operating systems and applications.
– Maintenance and monitoring of computer networks and systems.
– Logging the queries of all users.
– Analysis of call logs in order to discover any underlying issues or trends.
– Diagnose and solve hardware or software faults.
– Follow instructions, either written or in diagram form, in order to set up a system or fix a fault.
Qualifications:
– A bachelor’s degree in computer engineering/science
– Industry-specific certification in relevant computer software may be required
– 4-7 years of relevant experience in a customer focused position involving technical knowledge of a company’ s products and services
– Professional written and interpersonal skills are essential when communicating with internal customers
– Ability to prioritize and manage several milestones and projects efficiently
– Extensive experience working with different operating systems including Windows
– Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
– Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Interested candidates can send updated CV to (hr@orientalweavers.com) with job title in email subject
