Customer Service Associate 3 applications

منتهي الصلاحية

Customer Service Associate

Key job responsibilities

Communication Skills

Good English level

Excellent communication skills in (written and verbal)

Ability to communicate correctly and clearly with all customers

Good comprehension skills – ability to clearly understand and state the issues customers present

Ability to concentrate – follow customers issues without distraction to resolution

Good composition skills – ability to compose a grammatically correct, concise, and accurate written response

Ability to work independently and within a team

Computer Knowledge/Skills

Ability to use a desktop computer system

Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrates understanding of the Internet

Demonstrates an ability to successfully navigate websites

Demonstrates a Good knowledge of Outlook applications

Ability to successfully adapt to changes in the work environment

Customer Focus

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the peak season.

Problem Solving Skills

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Basic Qualifications

Must have a minimum of B1 proficiency in written and spoken English.

Must be 18 years of age or older

Graduate with a minimum qualification of high school degree

Must be flexible in rotational shifts including night shifts

Preferred Qualifications

vacancy is available for female only.

Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus

Address Riyadh – Exit 17 behind IKEA – Saudi Arabia

what’s App +966552222048

Job Type: Full-time

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