Customer Service Associate
Key job responsibilities
Communication Skills
Good English level
Excellent communication skills in (written and verbal)
Ability to communicate correctly and clearly with all customers
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Ability to work independently and within a team
Computer Knowledge/Skills
Ability to use a desktop computer system
Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet
Demonstrates an ability to successfully navigate websites
Demonstrates a Good knowledge of Outlook applications
Ability to successfully adapt to changes in the work environment
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the peak season.
Problem Solving Skills
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Basic Qualifications
Must have a minimum of B1 proficiency in written and spoken English.
Must be 18 years of age or older
Graduate with a minimum qualification of high school degree
Must be flexible in rotational shifts including night shifts
Preferred Qualifications
vacancy is available for female only.
Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
Address Riyadh – Exit 17 behind IKEA – Saudi Arabia
what’s App +966552222048
Job Type: Full-time
