Check Me Now Hiring ! 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐚𝐫𝐞 𝐀𝐠𝐞𝐧𝐭
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐚𝐫𝐞 𝐀𝐠𝐞𝐧𝐭 help customers with complaints and questions, give customers information about services, take orders, and process returns. By helping customers understand the Services and answering questions about their reservations
𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:·
– Support and provides superior service via phones, e-mails and WhatsApp as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
· Answer inbound calls and respond to customer requests to ensure customer satisfaction.
· Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
· Build customer’s interest in the services offered by the company and offer cross selling up selling the company services.
· Update the existing database with changes and the status of each customer / prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
· Notify the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
· Maintain the required knowledge level of the company services to the agreed on formal information sources to ensure delivering full and accurate information to the customer.
· Follows the agreed-on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.
· Perform the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position.
· Recommend process improvements to facilitate the Customer care work and delight the customers
𝐉𝐨𝐛 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:·
· Bachelor Degree in a relevant discipline.
· 1: 3 years of Experience in the same filed
· Very Good in English (Reading, Writing & Oral)
· Very good user of Microsoft Office Package.
· Ability to Write fast on keyboard for Arabic or English.
· Familiarity with telephone techniques and skills.
· Demonstrated verbal communication skills and ability to convey information clearly and effectively.
· Ability to effectively handle multiple tasks in a fast-paced environment
· Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
· Very good communication skills.
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𝐖𝐨𝐫𝐤 𝐜𝐨𝐧𝐝𝐢𝐭𝐢𝐨𝐧:·
– 𝐑𝐨𝐭𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐡𝐢𝐟𝐭𝐬 𝐟𝐫𝐨𝐦 𝟖:𝟒 & 𝟒:𝟏𝟐·
– 2 Days off
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧:· 𝐎𝐜𝐭𝐨𝐛𝐞𝐫, Giza .Egypt.
Send your cv to Hr@Checkmehealth.com with the job title on the subject .
