نظرة عامة على الوظيفة
مطلوب فورا Genesys developers (Purecloud and pureconnect)
(Genesys PureConnect Engineer)
للعمل بكبرى شركات التكنولوجيا بالسعودية (العمل عن بعد)
وقد يستعدي العمل لبعض الزيارات للسعودية احيانا
ترسل السيرة الذاتية باللغة الانجليزية
(Genesys PureConnect Engineer)
Required Qualifications:
Bachelor Degree in Computer Science, Comp. Engineering or Information Systems
Must have strong problem-solving and analytical skills
Must be flexible to work independently or as part of a team
Must be a self-motivated person with a drive for continuous learning and improvement.
Must be familiar with all phases of Software Development Lifecycle
Excellent communication skills
Excellent troubleshooting/debugging skills
The candidate must possess strong skills, with experience in the following PureConnect Skills :
Excellent experience in ACD routing, CTI, IVR, CRM, Recording
Installation (Preparation of environment, Hardware & Software Configuration and Customization of system components.
o Interaction Marquee ( Dashboard ).
o Interaction Attendant (IVR Tree, Profile, Schedule, and Menu)
o Interaction Dialer (For Marketing Campaigns)
o Interaction Analyzer (Speech Analysis)
o Interaction Tracker
o Synergy Call scripter knowledge
o CX Insights
o Interaction Optimizer
o Interaction Recorder
o Interaction Connect
· Support of Call Center Agents
· Training on how to use the system
· Adding agents and authorizations
· Supervise the call-center agents
· Installation, configuration Systems Administration of Internal Company and System Network
· Configuring IP Telephony (VOIP) to interact with CIC server.
· Configuring Domain Name Server (DNS), DHCP, Active Directory, and Security.
· Work in Exchange mail server .
· Integration with Cisco Call Manager and also with Avaya PBX.
· Interaction Designer (Handlers) knowledge
· ICLIB/ICWS knowledge
· Social media integration
· LiveChat integration
· IVR Self-Service & Dynamic IVR
Performing Live Demos and Presentation
*** Please note that (PureEngage doesn’t fit)
على من تنطبق عليهم الشروط فقط، يرجى توضيح الخبرات بالسيرة الذاتية باللغة الانجليزية وارسالها على الايميل التالي وذكر مسمى الوظيفة في عنوان الرسالة
(Genesys PureConnect Engineer)
wgmasr@yahoo.com
الشركة المصرية الدولية للتوظيف
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